Privacy Policy

1. Information we collect

We collect information you provide directly, information collected automatically when you use the Service, and information from third parties who help us operate it.

• Account and order information — name, email address, business name, shipping address, and payment details processed by our payment provider when you create a dashboard account or place an order.
• Business configuration data — the Google Business review link, referral offer details, and other settings you connect to your Hank products.
• Tap and usage data — timestamps, approximate location, and device type when a customer taps or scans a Hank product, used to power your dashboard analytics.
• Website usage data — pages visited, browser type, and general analytics collected via cookies and similar technologies.

2. How we use information

We use the information we collect to:

• Provide, operate, and improve the Service, including processing orders and fulfilling shipments.
• Route customers to the correct review page or feedback form when a Hank product is tapped.
• Generate dashboard analytics and reporting for business accounts.
• Communicate with you about orders, account activity, security, and product updates.
• Detect, investigate, and prevent fraud, abuse, and security incidents.

3. Sharing your information

We do not sell your personal information. We share information only with service providers who help us operate the Service — such as payment processing, hosting, and analytics providers — and only to the extent necessary for them to perform those services. We may also disclose information if required by law or to protect the rights, property, or safety of Hank, our customers, or others.

4. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect certain features of the Service.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your choices and rights

You may access, update, or delete certain account information directly from your Hank dashboard. Depending on where you live, you may have additional rights over your personal information, such as the right to request a copy of your data or to ask us to delete it. To make a request, contact us using the details below.

7. Data security

We use reasonable technical and organizational measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's privacy

The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you directly.